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Smart Assistant for ER Nurses


SAFER: Smart Assistant for ER

A holistic system for ER Nurse Care

The objective is to understanding of the the wellness and stress management of ER nurses, the factors and dynamics at play in their every day work, with a focus on bridging the gap between the current ER system and the nurses’ needs with respect to patient and self care.

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OVERVIEW

GOAL
Create an holistic system for the ER nurses to enable them work more efficiently.

LOGISTICS
My Role:
Product Designer (UX Design and Visual Design)
Team: Prabhav Jain & Kritika Kushwaha
Time Frame: 1 Months
Tools: Sketch, Invision, Zeplin, Principle, Adobe Suite


PROBLEM STATEMENT:
How can we bridge the gap between the current ER system and the nurses’ needs with
respect to patient and self care?


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DESIGN PROCESS

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RESEARCH & SYNTHESIS

Recruiting ER nurses was one of the biggest challenge we faced.

Secondary Research, Contextual Inquiry, Ethnographic Research,
User Interview, User Shadowing, Persona Creation

We did Ethnographic interviews combining immersive observation and did one-on-one interviews. Observing
users and questioning them about their work environment helped us bring important details of their behaviours
to light. This helped us places a human face on data through real-life stories that people can relate to and
remember.

The candidates consisted of 3 males and 4 females ranging from 4–25 years of experience. Apart from
that, we also interviewed an ER nurse’s partner.

Key Insights

 

OUT OF ALL WE FILTERED DOWN THESE TWO MAJOR INSIGHTS -

Patients are conditioned to expect the same level of speed and service in healthcare like other services, and nurses bear the brunt when this is not possible.

Charting is essential to management and insurance but it compromises nurse efficiency and takes time away from patient care.
 

Based on the research, I redefined the problem statement,

How might we streamline the charting process without compromising the needs and requirements of insurance & hospital management?